Customer Service Advisor

The Best Connection; Rawtenstall; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in Rawtenstall seeks Out of Hours Customer Service Operatives to manage urgent customer repair requests during evenings. You will be required to log calls, coordinate technicians, and provide efficient service. This temp-to-perm role offers £12.67 per hour with benefits including annual leave and training opportunities. Ideal for individuals thriving in fast-paced environments.

Benefits

£12.67 per hour

29 days annual leave

Ongoing training

Double time on Bank Holidays

Qualifications

• Experience in customer service, particularly in a call center environment.
• Strong communication skills to handle urgent customer inquiries.
• Ability to remain calm and solution-focused under pressure.

Responsibilities

• Handle inbound calls from customers requiring urgent repairs.
• Log repair requests and coordinate with on-call technicians.
• Ensure swift and accurate communication between customers and field teams.

Job description

Overview

Out of Hours Customer Service Operatives - Contact Centre (Rawtenstall)

Salary: £12.67 per hour

Hours: Monday to Friday, 5:00 PM - 11:00 PM (27.5 hours/week)

Location: Rawtenstall

Contract Type: Temp to Perm

Start Date: ASAP

What You'll Be Doing

• Handling inbound calls from customers requiring urgent repairs
• Logging repair requests and coordinating with on-call technicians
• Ensuring swift and accurate communication between customers and field teams
• Providing empathetic, solution-focused service during critical hours

What You'll Get

• £12.67 per hour + double time on Bank Holidays
• 29 days annual leave (including Bank Holidays), increasing by 1 day per year up to 33 days after 4 years
• Supportive team environment with ongoing training
• Opportunity to make a real impact in a vital service
• Temporary to permanent contract available after 12 weeks+ for the right candidate

Ready to Apply?

If you thrive in a fast-paced, customer-focused environment and want to be part of a team that makes a difference after hours, we’d love to hear from you. Apply now or contact us for more information!