CUSTOMER SERVICE ADVISOR

Talent Sure Recruitment Limited; Portsmouth; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Health cash plan

Mental health support

Wellness initiatives

Insurance discounts

Retail rewards

Career growth

Team events

Job summary

Talent Sure Recruitment Limited is recruiting a Customer Service Advisor in Portsmouth for a full-time permanent role. The position offers a salary of £27,000–£28,000 per annum, with Monday–Friday hours and a rotating Saturday shift, in a financial services environment.

You'll be the first point of contact, handling policyholder inquiries, verifying information, and coordinating with underwriting teams to resolve cases efficiently while upholding regulatory standards and delivering excellent

Qualifications

• We are seeking positive, empathetic individuals who bring strong communication skills and a genuine desire to assist others during challenging circumstances.
• Experience in customer service, contact centres, telephony support, or retail administration is desirable.
• Good listening and written communication skills are essential to handle sensitive conversations calmly.

Responsibilities

• Customer Support & Guidance: Serve as a compassionate first point of contact, guiding policyholders step-by-step through their case enquiries.
• Policy Evaluation & Resolution: Review customer documentation against policy terms and conditions, making prompt, fair assessment decisions and explaining outcomes clearly.
• Information Verification: Ensure accurate data cross-referencing and coordinate with external partners or underwriting teams where appropriate.
• Query & Dispute Management: Handle customer questions and case disputes constructively, aiming for positive, professional outcomes.
• Administration & Compliance: Maintain accurate digital records, prioritise daily caseloads, and ensure full adherence to regulatory standards.

Skills

Customer-facing experience

Empathy & communication

Problem-solving

Organisation & IT literacy

Job description

Customer Service Advisor

Location: Portsmouth, Hampshire

Position: Full-Time, Permanent

Hours: Monday – Friday (Shifts between 8:00am – 6:15pm), plus 1 in 5 Saturdays (with a day off in lieu during the week)

Salary: £27,000 – £28,000 per annum

About the Opportunity

We are recruiting on behalf of a leading specialist financial services provider based in Portsmouth. Widely recognised for their supportive workplace culture, structured career development, and excellent employee perks, they are seeking empathetic Customer Service Advisors to join their customer support team.

Key Responsibilities

• Customer Support & Guidance: Serve as a compassionate first point of contact, guiding policyholders step-by-step through their case enquiries.


• Policy Evaluation & Resolution: Review customer documentation against policy terms and conditions, making prompt, fair assessment decisions and explaining outcomes clearly.


• Information Verification: Ensure accurate data cross-referencing and coordinate with external partners or underwriting teams where appropriate.


• Query & Dispute Management: Handle customer questions and case disputes constructively, aiming for positive, professional outcomes.


• Administration & Compliance: Maintain accurate digital records, prioritise daily caseloads, and ensure full adherence to regulatory standards.

What We Are Looking For

We are seeking positive, empathetic individuals who bring strong communication skills and a genuine desire to assist others during challenging circumstances.

Key Attributes & Experience

• Customer-Facing Experience: Background in customer service, contact centre environments, telephony support, or retail administration is desirable.


• Empathy & Communication: Outstanding verbal and written communication skills with the ability to listen actively and handle sensitive conversations calmly.


• Problem-Solving Ability: A practical, proactive approach to evaluating information and resolving customer enquiries efficiently.


• Organisation & IT Literacy: Confident using computer systems and managing daily task workloads accurately.

What the Business Offers

• Health & Wellbeing Perks: Free Health Cash Plan, mental health support, and wellness initiatives.


• Generous Insurance Discounts: Exclusive discounts on personal motor and home insurance policies.


• Retail & Lifestyle Rewards: Access to a high-street rewards scheme offering discounts across major retailers and leisure brands.


• Career Growth: Clear progression pathways, ongoing coaching, and continuous learning opportunities.


• Great Workplace Culture: Join a friendly, supportive team in modern Portsmouth offices with regular social events and team incentives.