Customer Service Advisor

Options For Recruitment Limited; Portishead; On-site; GBP 28,000; Full time

Job summary

A leading importer and distributor based in London is seeking a Customer Service Advisor passionate about delivering excellent customer support. In this role, you will handle customer inquiries, manage orders across various channels, and maintain transaction records. Ideal candidates will possess strong communication skills and experience with customer support tools.

Qualifications

• Experience in a similar customer support role.
• Proficient in Microsoft Excel.
• Friendly, patient, and proactive approach.

Responsibilities

• Provide outstanding support to customers addressing inquiries promptly.
• Process orders accurately and maintain records of interactions.
• Manage customer interactions across various channels.

Skills

Communication

Problem-solving

Interpersonal abilities

Tools

Supply chain software

Customer support tools

Microsoft Excel

Job description

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Customer Service Advisor £28,000 p.a. North London

Customer Service Advisor with a passion for delivering great customer support needed for a leading importer & distributor in North London, N4

THE ROLE

As Customer Service Advisor, you will provide outstanding support to customers, addressing inquiries and resolving issues promptly and professionally. Responsibilities include:

• Processing orders accurately and efficiently
• Managing customer interactions across various channels, including phone, email, and in person
• Maintaining accurate records of customer interactions and transactions

Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday

THE COMPANY

Our London based client is one of Europe’s leading importers and distributors of quality products from around the world.

THE PERSON

As Customer Service Advisor you will have experience in a similar customer support role. You will also need:

• Excellent communication, problem-solving, and interpersonal abilities
• Experience of using supply chain software and other customer support tools
• Proficiency in Microsoft Excel
• A friendly, patient, and proactive approach to helping customers

If you wish to be considered for the role of Customer Service Advisor, please forward your CV quoting reference 240557A