CUSTOMER SERVICE ADVISOR

Talent Sure Recruitment Limited; Poole; On-site; GBP 25,000; Full time

Job summary

A leading UK charity located in Poole is seeking Customer Service Advisors to provide exceptional support across multiple channels. This role involves delivering customer service, administrative duties, and operational support while ensuring data management adheres to policies. Applicants should possess proven customer service skills and be educated to GCSE level in English and Maths. Join this respected organization for a rewarding career opportunity.

Qualifications

• Proven customer service skills, particularly in phone-based communication.
• Strong organizational skills and high level of accuracy.
• Educated to GCSE level (or equivalent) in English and Maths.

Responsibilities

• Deliver outstanding support across multiple channels (phone, email, written).
• Handle a wide range of administrative duties.
• Assist with online event listings and fundraising campaigns.

Skills

Customer service skills

Effective communication

Organizational skills

Education

GCSE in English and Maths

Tools

Database systems

Enterprise Resource Planning systems

Job description

Overview

Location: Poole, Dorset

Hours: Monday - Friday (shifts between 8am and 6pm)

Salary: £24,242

Contract: Temporary and Permanent opportunities available

We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole.

This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service.

What You'll Be Doing

• Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries.
• Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints.
• Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations.
• Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies.

What We're Looking For

We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience.

Essential Requirements

• Proven customer service skills, particularly in phone-based communication.
• Educated to GCSE level (or equivalent) in English and Maths.
• Strong organisational skills and a high level of accuracy.

Desirable Skills

• Experience in a fundraising or office environment.
• Working knowledge of databases and Enterprise Resource Planning (ERP) systems.
• Experience in high-volume data processing.

If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you