Customer Service Advisor

Holt Recruitment; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment company is seeking a friendly and confident Customer Service Advisor in Poole. The successful candidate will handle customer inquiries and complaints, manage orders, and support team growth through training. Offering a salary up to £30,000, this permanent role is ideal for candidates with strong communication and organizational skills.

Benefits

FREE onsite parking

Qualifications

• Essential customer service experience.
• Strong communication skills (verbal and written).
• Proficiency in Microsoft Office is preferred.

Responsibilities

• Manage incoming and outbound calls.
• Deal with customer issues from start to finish.
• Train and mentor new colleagues.

Skills

Customer service experience

Excellent verbal and written communication

Attention to detail

Organisational skills

Tools

SAP

Microsoft Office

Job description

Customer Service Advisor
Location Poole
Salary up to £30,000 per annum DOE
Hours: 8am 5pm, Monday Friday
FREE onsite parking

We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis.

Youll be the main point of contact for customers calling in, and redirecting them to the correct department.

Youll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment.

Duties:

- Manage incoming and outbound calls to customers and internal teams
- Deal with customer issues from start to finish
- Oversee customer accounts, providing ongoing support
- Generate precise quotes and efficiently process orders to meet customer needs
- Address and resolve customer complaints promptly, adhering to company protocols
- Delivering updates to customers to ensure they are updated
- Support the growth of the team by training and mentoring new colleagues
- Participate in improvement projects, offering suggestions to elevate the overall customer experience


Skills:

- Customer service experience is essential
- Excellent verbal and written communication
- SAP experience would be desirable but not essential
- Proficient with Microsoft Office
- Strong attention to detail and organisational skills



To apply, please send an updated cv to [e-mail] or apply now!