Customer Service Advisor

Rubicon Recruitment Agency; Poole; On-site; GBP 25,000; Full time

Job summary

A leading company is seeking a dedicated Customer Service Advisor in Bournemouth. This role offers a stable and supportive environment where you can thrive. You will handle customer enquiries, assist with bookings, and ensure high service standards while enjoying great perks such as free travel and 25 days of holiday.

Benefits

Free travel across a nationwide transport network

25 days holiday + bank holidays

Discounts across various stores

Opportunities for growth and pay progression

Friendly working environment with team socials

Qualifications

• Previous experience in a phone-based or multi-channel customer service role.
• Strong written communication skills.
• Ability to work methodically and remain calm under pressure.

Responsibilities

• Responding to customer enquiries across phone, email, and social media.
• Handling customer complaints with professionalism.
• Accurately updating internal systems with customer information.

Skills

Communication

Customer Service

Teamwork

Problem Solving

Job description

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Customer Service Advisor | Bournemouth | £24,960

Are you a calm, people-focused professional who takes pride in resolving queries efficiently and professionally? Do you enjoy working in a structured, supportive environment where no two days are quite the same — but clear processes keep everything running smoothly? If you value stability, purpose, and being part of a close-knit team, this could be the ideal role for you.

Rubicon’s client is a well-established organisation with a reputation for delivering reliable, customer-focused services across a growing national footprint. With increased demand and recent business growth, they’re looking to expand their team of dedicated Customer Service Advisors to maintain high service standards and support further development.

As a Customer Service Advisor, you’ll benefit from:

• Free travel for you and a nominated person across a nationwide transport network (excludes London)
• 25 days holiday + bank holidays
• Discounts and perks across supermarkets, clothing stores, health clubs and more
• Opportunities for growth and pay progression with experience
• A friendly working environment with regular team socials and free refreshments on-site

As a Customer Service Advisor, your responsibilities will include:

• Responding to customer enquiries across phone, email, and social media channels
• Assisting with booking processes and troubleshooting general queries
• Handling customer complaints with professionalism and care
• Accurately updating internal systems with relevant customer information
• Supporting wider team admin duties to ensure smooth service delivery

As a Customer Service Advisor, your skills and experience will include:

• Previous experience in a phone-based or multi-channel customer service role
• A clear and friendly telephonic manner with strong written communication skills
• The ability to work methodically and remain calm under pressure
• Confidence with general admin systems (training on customer service platforms will be provided)
• A team-player mindset with a willingness to adapt to varied daily tasks

If you're looking for a long-term role where you can be part of a stable and supportive team, apply directly to this advert today or call Claire or Tina at Rubicon for more information.