Customer Service Advisor

BT Group; Plymouth; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company in Plymouth is seeking individuals for a Customer Service Billing role. You will support customers over the phone regarding their accounts, utilizing your life skills and experience to navigate challenges effectively. The role offers a starting salary of £25,087, rising to £25,684 after 8 months, along with various benefits including healthcare, generous family leave, and incentives. Flexibility in scheduling allows you to balance work and personal life, and the company is committed to your professional development.

Benefits

Great starting salary

Access to online GP

Paid carer's leave

Family Leave compensation

Discounts on products

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare and dental

Qualifications

• Experience in customer service is preferred.
• Ability to handle challenging conversations with empathy.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Speak with customers over the phone about their accounts.
• Listen to customer needs and find possible solutions.
• Schedule breaks and manage time effectively.

Skills

Resilience

Communication

Problem-solving

Job description

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Are you someone who has a wealth of life experience that could help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE.

Why not use your skills to make a difference and join our Billing Team in Plymouth? We need people like you to speak with our customers over the phone about their accounts, listen to their needs, and work together to find the best possible outcome.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to ensure you don’t miss appointments or can look after your family in an emergency. Some ways we support this include allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave, offering all parents 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how they choose to grow their family.
• Hugediscounts on EE & BT products, including your mobile and broadband—saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving the career you want.
• Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront, making a difference where it counts.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.