Customer Service Advisor

Ee; Ivybridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Uncapped commission

Online GP access

Carer's leave

Family leave

Employee discounts (EE/BT)

Career development

Season ticket loan

Volunteering days

Private healthcare (optional)

Job summary

EE is hiring a Customer Service Advisor in the United Kingdom. You will engage with customers by phone, offering support, guidance and solutions, and you will be the friendly voice helping with products and services.

The role emphasises empathy, active listening and relationship-building across daily inquiries. The position includes an uncapped monthly commission, online GP access, carers and family leave, and various employee discounts, with training provided to ensure confidence in discussing

Responsibilities

• Engage with customers over the phone, offering support, guidance and helping with solutions.
• Build relationships and provide exceptional service to customers.

Job description

Various Start Dates

Shift Pattern - 12 Hours

What's in it for you?

• Competitive Salary plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skillsand develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believeevery interaction should be a positive one.You'llengage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role,you'llneed to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, andbuild relationshipswill be key to your success.You'llbe the friendly voice that customers rely on for support.We'llprovideall thecomprehensive trainingyou needto ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility,some of the ways we do this is allowing you toschedule your own breaksorbank timeto take off so you can go to those events or appointments.We'recommitted to supporting your successin both your professional and personal life.