Customer Service Advisor

TieTalent; Plymouth; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading tech company as a Customer Service Technical representative in Plymouth. You'll assist customers with mobile technology-related queries and receive training to develop your skills. Enjoy a starting salary of £25,087, with flexibility and benefits that support your career growth and work-life balance.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• Naturally helpful and calm.
• Capable of building relationships with customers.
• No specific experience required; training provided.

Responsibilities

• Handle phone queries from customers regarding mobile tech.
• Resolve complex technical issues and ensure customer satisfaction.
• Provide support to maintain customer connectivity.

Skills

Problem Solving

Customer Relationship Building

Technical Support

Job description

About

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Plymouth, where you'll be talking over the phone to customers with various mobile tech-related queries. Whether helping someone with a simple device question or resolving more complex issues, you'll be making a difference and keeping people connected with their loved ones. The role offers diverse and unpredictable challenges.

You don’t need specific experience to join us. As long as you're naturally helpful, calm, and capable of building relationships, we can train you on the rest.

We recognize that life is dynamic, and this role is designed with flexibility in mind. We aim to support your success by offering options such as scheduling your own breaks, banking time, and occasional home working.

Benefits

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave – up to 2 weeks for supporting colleagues caring for family or friends.
• Family Leave – 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave, in the first year.
• Discounts on EE & BT products, including Mobile and Broadband, saving hundreds of pounds annually.
• Support for career development and growth within the company.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Our team culture is supportive and engaging, with tailored training to help you build a lasting career. What are you waiting for?

Location

• Plymouth, England

Languages

• English