Customer Service Advisor

V3 Recruitment Ltd; Petersfield; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor in Petersfield. Key responsibilities include managing customer accounts, processing orders, and ensuring effective communication with internal teams. The ideal candidate will possess strong customer service skills and proficiency in Microsoft Excel, contributing positively to customer relations and order fulfillment.

Qualifications

• Minimum of 1 year customer service experience required.
• Strong proficiency in Microsoft Excel and PowerPoint essential.
• Excellent verbal and written communication abilities necessary.

Responsibilities

• Communicating with customers to process new orders and provide delivery information.
• Updating customers on outstanding orders and managing product shortages.
• Maintaining accurate CRM records and collaborating with sales teams.

Skills

Customer Service Experience

Proficiency in Microsoft Excel

Excellent Attention to Detail

Organizational Skills

Verbal Communication

Written Communication

Customer-First Attitude

Job description

Our client is looking for a Customer Service Advisor to work at a location in Petersfield

Key Responsibilities for the position include:
• Communicating with customers via phone and email to process new orders and provide delivery information and lead times • Updating customers on outstanding and backlogged orders • Proactively managing product shortages by offering suitable alternatives • Liaising with the customer support team for all branding and my-smi related requests, but remaining the single point of contact for the customer • Liaising with internal departments, including distribution and procurement, to ensure accurate order fulfilment and SKU setup • Managing your own portfolio of customer accounts and participating in internal service meetings • Maintaining accurate CRM records and online catalogues, while collaborating with the sales team to track and hand over opportunities • Handling customer complaints with professionalism and empathy • Coordinating courier investigations and providing Proof of Delivery (POD) when needed • Responding to phone calls and email enquiries in a timely and courteous manner • Processing customer returns, urgent requests, card payments, and sample orders for existing customers • Preparing customer quotations and resolving invoice queries • Creating and managing sales orders in NetSuite • Performing account administration tasks in NetSuite, including updating addresses, contacts, and notes

Key Skills & Experience required for the position include:
• A minimum of 1 year of customer service experience • Strong proficiency in Microsoft Excel and PowerPoint. • Excellent attention to detail and organizational skills. • Excellent verbal and written communication abilities. • Ability to work independently and meet deadlines. • A personable, professional, and customer-first attitude