Customer Service Advisor

Interaction Recruitment; Peterborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading specialist in Cambridgeshire is seeking Inbound Customer Service Advisors for a temporary role with potential for permanent placement. Ideal candidates should exhibit a passion for customer service and possess strong communication skills. The position offers a family-feel culture, ongoing training, and a work-life balance.

Benefits

Family-feel company culture

Free on-site parking

Modern office amenities

Company social events

Ongoing training and development

Pre-arranged rota for work-life balance

Qualifications

• Experience in customer service or call centre preferred.
• Strong verbal and written communication skills.
• Ability to work effectively under pressure.

Responsibilities

• Handle inbound calls and emails efficiently.
• Log interactions accurately in internal systems.
• Resolve customer queries promptly.

Skills

Customer service experience

Communication skills

Organizational skills

Attention to detail

Ability to multitask

Job description

Hours: Monday to Friday, 08:00 - 17:00 (37 hours per week on rotational early/late shifts) - Office based.
Start Date: ASAP - Temporary with potential to become permanent, - Multiple hires.
Salary: £12.21ph

Interaction Recruitment is partnered with a leading specialist based in Cambridgeshire, known for expertise, outstanding service, and a supportive environment. We are seeking passionate, customer-focused individuals to join as Inbound Customer Service Advisors during peak season.

Benefits:

• Family-feel company culture with recognition and appreciation
• Free on-site parking
• Modern office and kitchen areas
• Company social events in summer and winter
• Ongoing training and development
• Pre-arranged rota for work-life balance
• Temporary-to-permanent potential based on performance

Responsibilities:

• Handle high volumes of inbound calls/emails politely and efficiently
• Provide accurate info on products, orders, and deliveries
• Investigate and resolve customer queries promptly
• Log interactions accurately in internal systems
• Collaborate with teams to ensure customer satisfaction
• Meet service targets and quality standards

Requirements:

• Customer service or call centre experience (preferred but not essential)
• Passion for delivering excellent service
• Strong communication skills, verbal and written
• Attention to detail and organizational skills
• Ability to work under pressure and multitask
• Positive attitude and team spirit

Important notes:

• Availability for 1 full week of training
• No holidays during first 2-3 weeks of onboarding
• Ongoing temporary role with potential to go permanent based on performance and business needs

If interested, apply now or contact (phone number removed) for more details.