Customer Service Advisor

Coloplast; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

Coloplast is seeking Customer Service Advisors to ensure exceptional service for customers with chronic conditions. This role involves processing orders, addressing queries, and providing necessary support, making a real difference in customers' lives. The position offers a competitive salary, performance bonuses, and a flexible work environment.

Benefits

Competitive Starting Salary

Performance Bonus Potential

Comprehensive Benefits Package

Daytime Shifts

Extensive Training Program

Qualifications

• Excellent verbal and written communication skills required.
• Ability to handle a high volume of calls effectively.
• Strong listening skills and a results-oriented approach.

Responsibilities

• Prioritize customer in all interactions.
• Manage high volume of incoming calls.
• Process orders and address delivery questions.
• Collaborate with internal teams for customer service.

Skills

Interpersonal skills

Effective communication

Listening skills

Computer literate

Results-oriented mindset

Job description

Location: Peterborough

Start Date: 18th August 2025

We require all new starters to be available with no holiday during the first eight weeks of employment due to training requirements working full time hours.

Join Coloplast where you can make a lasting difference in people's lives every single day!

Coloplast is actively seeking dedicated individuals to join our dynamic team as Customer Service Advisors. If you're passionate about making a real difference and are looking for a role where your contributions matter, then look no further.

As a Customer Service Advisor at Coloplast, you'll play a pivotal role in ensuring our customers receive exceptional service. From processing orders to addressing customer queries, your dedication will contribute to a seamless customer experience. This role is more than just providing assistance; you'll be an essential link in empowering our consumers to lead fulfilling lives.

Key Responsibilities

• Customer-Centric Approach: Prioritise the customer in every interaction.
• Phone Excellence: Handle a high volume of incoming calls with precision and enthusiasm.
• Order Processing: Skilfully manage orders and address delivery-related questions.
• Collaboration: Work closely with internal colleagues and departments to ensure top-notch service.

This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills and the ability to understand the needs of others are key requirements. You will need to bring a results-oriented mindset and be computer literate.

Why Coloplast?

Coloplast enables people with Chronic Conditions to live life to the full through its products and services. Working closely with the people who use our products, we create solutions that are sensitive to their individual needs.

Our team loves swapping stories about how they have enabled different customers to live fuller lives and inspire us to create an even better consumer experience every day. We really do change lives!

Our passion to make a real difference to people’s lives is what drives and unites us.

Our culture

There is purpose to what we do. Most of us want to work for a company that makes a difference. Well, at Coloplast you can. We are ambitious, and we work together to achieve the best results. We work hard to make Coloplast a Great Place to Work. You will be working in an environment that has a genuine family feel. You will also receive…

• Competitive Starting Salary: A generous £25,600 base salary.
• Performance Bonus Potential: Unlock additional earnings of up to £1,440 annually.
• Company Related Bonus Potential: Earn up to 5% of your salary
• Work/Life Balance: Potentially, after a minimum of 3 months to embrace home/blended working after reaching the required performance level supporting your personal life.
• Flexible Contracts Considered: We consider compressed or part-time hours, allowing for a better work-life balance. Please specify in your application.
• Comprehensive Benefits Package: Enjoy perks like 28 days holiday, private healthcare, an on-site subsidised restaurant, flexible benefits such as gym memberships, discount cards, and much more!
• Daytime Shifts: No late nights - our telephone lines are open from 8am – 6pm.
• Rotational Saturdays: One in four Saturday mornings (9am – 12.30pm) required with time off in lieu for the hours contributed.
• Extensive Training Program: Benefit from an extensive introductory training program and ongoing professional development to grow your career with us.

Apply now and take the first step towards a rewarding career at Coloplast

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com.

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