Customer Service Advisor

JR United Kingdom; Penarth; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking individuals with life experience to excel in a Customer Service Billing role. This exciting opportunity involves engaging with customers, understanding their needs, and providing tailored solutions. The role offers flexibility, allowing you to manage your breaks and occasional home working, ensuring a balance between work and personal commitments. With a starting salary of £25,087, rising to £25,684 after 9 months, plus incentives, this position provides a supportive environment for career growth and development. Join a team that values your contributions and offers market-leading benefits, including paid carer’s leave and private healthcare options.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental insurance

Qualifications

• Ability to navigate challenging situations with resilience.
• Strong communication skills to engage with customers effectively.

Responsibilities

• Assist customers with their accounts over the phone.
• Work collaboratively to find the best outcomes for customer needs.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

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Salary and Benefits

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

About the Role

Are you someone with a wealth of life experience that can help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built from building relationships. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Cardiff to make a difference. You will speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcome.

Flexibility and Support

We understand life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your success and personal commitments.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks of full pay and 8 weeks of half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to carve your own career path. We’re committed to your development and success.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.