Customer Service Advisor

AWD online; Par; On-site; GBP 26,000; Full time

Job summary

A leading manufacturing designer and retail company based in Par, Cornwall is looking for a dedicated Customer Service Advisor. This full-time, office-based role offers a salary of £26,000 per annum along with comprehensive product training. You will be the first point of contact for customers and will handle inquiries, complaints, and provide support while working in a friendly team environment.

Benefits

25 days holiday plus Bank holidays

Pension Scheme

Casual dress

Company events

Employee discounts

Quarterly bonus scheme linked on performance

Free on-site car park

Growing successful young company

Friendly small team environment

Full time hours contract

Qualifications

• Previous administrative experience required.
• Previous experience in a commercial customer service role.
• Excellent communication skills.

Responsibilities

• Handle customer inquiries and concerns via various channels.
• Manage customer complaints and provide solutions.
• Develop a comprehensive understanding of products to assist customers.

Skills

Communication

Administration

Customer Service

Organisational Skills

Tools

MS Office / 365

Job description

Customer Service Advisor who is organised, driven and dedicated with great communication and administration skills is required for a well-established and growing manufacturing designer and retail company based in Par, Cornwall, South West England.

FULL PRODUCT TRAINING PROVIDED

SALARY: £26,000 per annum + Benefits

LOCATION: Par, Cornwall, South West England (this is a 100% office based role)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday to Friday, 40 hours per week - worked on a rota basis between the operational business hours of 8:00am and 5:30pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisorwho is organised, driven and dedicated with great communication and administration skills.

Working as a Customer Service Advisor you will be a first point of contact for customers, handling and responding to all in-coming calls and enquiries.

As a Customer Service Advisor you will be a team player who is passionate about customer service with a good understanding of general computer use to effectively deliver quality products and excellent service to customers.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as a Customer Service Advisor will include:

• Respond promptly and professionally to customer inquiries and concerns via email, phone, and chat

• Identify and assess customers' needs to achieve satisfaction, understanding of the customer journey

• Manage customer complaints, provide appropriate solutions, and alternatives within the implemented SLA time limits and follow up to ensure a satisfactory resolution

• Build positive and productive relationships with customers through trust and respect

• Use customer feedback to improve products and services, relaying to multiple departments

• Develop a comprehensive technical understanding of products/ systems to ensure the correct information is passed to clients

• Monitor new products to market/ help build most frequently asked questions database

• Monitoring products on the website/ social media to ensure best Customer experience/ journey from browsing to purchase

• Calls will be a healthy mix of inbound / outbound in this role, so an understanding of the company you are representing on the call is important

• Training will be given prior to start of the role, and ongoing throughout the role as you will be at the forefront of communication with clients

• Placing orders when required on behalf of the customer, alongside assisting other departments when required to process orders, solving any queries to a satisfactory outcome

CANDIDATE REQUIREMENTS

• Previous administrative experience required

• Previous experience in a commercial customer service role

• Friendly personality and desire to deliver outstandingly good customer service

• A team player who will enjoy being part of a busy committed team

• Good level written and spoken English and numeracy

• Experienced in the use of MS Office / 365 applications such as: Outlook, Excel, Word

• Organised with attention to detail and personal pride in their work

• Somebody with positive opinions and insights who is not afraid to challenge what is being done and help to do it better

BENEFITS

• Full time hours contract
• Growing successful young company that listens to their employees
• A friendly small team environment
• Free on-site car park
• 25 days holiday plus Bank holidays
• Pension Scheme
• Casual dress
• Company events
• Employee discounts
• Quarterly bonus scheme linked on performance

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13547

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Par, Cornwall, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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