Customer Service Advisor

millbrook healthcare ltd; Oxford; On-site; GBP 26,000; Full time

Job summary

Millbrook Healthcare Ltd is seeking a Customer Service Advisor for their Oxford Service Centre. You will provide exceptional customer service in the ceiling track hoist and stairlift division, managing calls, coordinating orders, and ensuring accuracy in processing. Ideal candidates will have a background in customer service with strong communication skills and attention to detail. Join a motivated team committed to excellence and receive up to 33 days holiday, a pension scheme, and rewards for your contributions.

Benefits

Up to 33 days holiday

Company Pension Scheme

Life Assurance

Rewards scheme with exclusive perks

Qualifications

• Experience in a fast-paced customer service environment.
• Professional manner via telephone and email.
• Ability to learn new systems.

Responsibilities

• Assist and manage incoming calls and customer queries.
• Coordinate orders for delivery, installation, and collection.
• Enter orders using the online system.

Skills

Customer service experience

Attention to detail

Communication skills

IT skills

Tools

Microsoft Office

Job description

We have an excellent opportunity for a Customer Service Advisorto join the team within our Oxford Service Centre based in Abingdon. This is an exciting opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. You will be specialising in administering outstanding customer service within our ceiling track hoist and stairlift division across Oxford and surrounding areas.

About the role:

• Assist and manage incoming calls and answering any customer queries
• Coordinating equipment orders to be delivered, installed and collected
• Entering equipment orders via the online system on behalf of service users, family, carers and prescribers
• Order analysis by checking, identifying and reporting any errors made via online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties
• You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
• Assisting with annual stock checks

What are we looking for?

• Experience in a similar, busy and fast paced customer service environment
• Relevant telephone based customer service experience is preferred
• Good attention to detail and accuracy
• Previous experience of administration, order processing and scheduling of workloads
• Professional and confident manner via telephone and email
• Previous stock management experience would be advantageous but is not essential
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• £25,468.10 per annum
• Monday to Friday 8am-5pm
• Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
• Company Pension Scheme
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBSdisclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

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Created on 29/06/2025 by TN United Kingdom