Customer Service Advisor

Michael Page (UK); Ossett; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable manufacturing organisation in Ossett is seeking a Customer Service Advisor to support clients with their orders. The ideal candidate will have prior customer service experience, excellent communication skills, and a passion for helping customers. This role offers a salary of £25,000+, full training, a good benefits package, and a great team culture with no weekend shifts.

Benefits

Good benefits package

Free parking

Full training provided

Qualifications

• Previous customer service experience from any background.
• Good attention to detail and organisational skills.
• Excellent communication and confident telephone manner.

Responsibilities

• Provide support to new and existing clients regarding their orders.
• Handle queries about the product range and process orders.
• Organise seamless delivery processes and resolve logistics queries.

Skills

Customer service experience

Attention to detail

Excellent communication

Team player

Job description

Overview

A new exciting Permanent Customer Service Advisor Position!
To work for a reputable manufacturing business in Ossett!

About Our Client

Michael Page have partnered with a reputable and progressive manufacturing organisation in Ossett the business are looking for a Customer Service Advisor to join their team on a permanent basis to start asap.

This would be an exciting opportunity for someone experienced within customer services the team are open to the sector if you are passionate about helping and supporting customers are able to work in a busy environment please apply now!

Job Description

As a Customer Service Advisor you will be at the forefront of the business providing support to new and existing clients in relating to their orders.

You will be handing a variety of queries regarding the range of products the business provides alongside taking orders and processing these onto the system.

You will be working closely with transport partners to organise a seamless delivery process and resolve any logistic queries alongside any complex issues that may arise.

The role will include supporting with any refunds, returns and credits alongside investigating any complaints or issues.

This opportunity will be extremely varied and fast paced you will ensure service level agreements are exceeded and all customers are provided the highest level of support at all times.

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds

Good attention to detail and organisation skills

Excellent communication and a confident telephone manner

Passionate about helping and supporting customers

Able to work towards targets and in a busy environment

An excellent team player

What's on Offer

Salary of £25000+ reputable manufacturing organisation in Ossett+ full training provided the business are open to experience+ exciting time to join the business+ good benefits package+ free parking+ no shift patterns or weekends+ great team and culture+ immediate interview please apply now