Customer Service Advisor

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government council in the West Midlands is seeking a Customer Service Advisor to join their Corporate Customer Team. The role involves providing high-standard service by dealing with enquiries and offering advice on various Council services. Ideal candidates will have excellent communication skills, experience in a customer-facing environment, and the ability to manage a diverse range of customers in a fast-paced setting. Flexible working arrangements and generous benefits are offered.

Benefits

Generous annual leave entitlements

Access to Local Government Pension Scheme

Employee benefits scheme

Learning and development opportunities

Flexi-time working

Qualifications

• 12 months of experience in a customer facing or contact centre environment.
• Ability to work independently and as part of a team.
• Exceptional verbal communication skills and professionalism.

Responsibilities

• Deal with enquiries and provide information and advice regarding Council services.
• Maintain accurate records of enquiries and resolutions.
• Help customers and deliver outstanding customer experiences.

Skills

Customer service

Communication skills

Resilience

Active listening

Job description

This is an exciting opportunity to join the Corporate Customer Team within the ACE Directorate as a Customer Service Advisor. The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell. The role is working within our contact centre team dealing with enquiries and providing information and advice regarding a wide range of Council services.

We are looking for someone with excellent customer service and communication skills who is warm, friendly, professional and can also use their initiative. You will need the ability to deal with a diverse range of customers, some of which can be challenging so there is a need for resilience, as well as the ability to cope with change in a fast-paced environment.

Key Requirements:

• Previous experience working in a customer facing or contact centre environment for 12 months
• Ability to work independently and collectively as a good team player
• Exceptional verbal communication skills who can remain calm and professional
• Proficient in using computer systems
• Maintain accurate records of enquiries and resolutions, and update customer information records
• A passion for helping customers and delivering outstanding customer experiences
• Strong active listening skills with the ability to empathise
• To be flexible to the needs of the service

If you enjoy talking to and helping people, as well as problem solving, we would love to hear from you.

Sandwell is situated at the very heart of the West Midlands, just a stone's throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

• Generous annual leave entitlements
• Access to the Local Government Pension Scheme
• Access to an award-winning employee benefits scheme, which includes:
• An exclusive retail discounts portal
• Salary sacrifice schemes for cars, bikes, technology and car parking
• An employee assistance and counselling service
• Annual leave purchase scheme
• A wide variety of learning and development opportunities
• Flexi-time working
• A variety of leave schemes including carers, compassionate, maternity and paternity
• Volunteering scheme

Your career at Sandwell Council We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers. Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it's worth looking at what Sandwell has to offer.

Our plans for the future Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell.