Customer Service Advisor

Barclays UK; Nuneaton; On-site; GBP 27,000; Full time

Job summary

A major financial institution in the UK seeks a Customer Service Advisor. You will be the first point of contact for customers, providing exceptional service and support. Ideal candidates possess strong customer service skills and the ability to empathize with clients. The role includes a competitive salary of £26,500 and extensive benefits. **Join now and enhance your career!**

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service, retail, or hospitality is preferred.
• Ability to resolve customer queries effectively.
• Strong communication skills for multiple interaction channels.

Responsibilities

• Provide resolutions for customer queries through various channels.
• Support internal teams to meet client needs.
• Comply with regulatory requirements related to customer care.

Skills

Customer service skills

Empathy

Communication

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, with a starting salary of £26,500. You’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each customer interaction.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling requests efficiently.
• Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure accurate, timely transactions.
• Support teams within the business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and surrounding roles.
• Possibly have responsibility for specific processes within a team.
• Lead and supervise a team, guiding professional development, allocating work, and coordinating resources. Demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work requirements as per processes and collaborate with related teams.
• Check colleagues' work to meet requirements.
• Provide specialist advice within own work area.
• Manage risk and strengthen controls related to own work, adhering to rules and regulations.
• Understand how all teams contribute to broader objectives and deliver impact.
• Develop understanding of principles and concepts underlying the work, building operational expertise.
• Make judgments based on experience and evaluate options in unstructured circumstances.
• Communicate sensitive or difficult information to customers related to advice or administrative needs.
• Build relationships with stakeholders/customers to identify and meet their needs.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.