Customer Service Advisor

xpo; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading logistics provider in Nottingham is seeking a Customer Service Advisor to join a busy team. The role involves proactively maintaining high service levels by addressing customer claims, analyzing recurring issues, and providing solutions. Candidates should have customer service experience within distribution and warehouse settings, along with excellent communication skills. This position offers competitive pay and benefits, including 25 days of holiday and various perks.

Benefits

25 days holiday plus bank holidays

High street discounts

Cycle-to-work scheme

Workplace pension

Qualifications

• Experience in distribution and warehouse customer service environments.
• Honesty, reliability, flexibility, and focus.
• Excellent communication skills in all forms and levels.

Responsibilities

• Proactively prevent issues and find innovative solutions.
• Analyze recurring issues to identify root causes.
• Handle claims issues from an internal customer perspective.
• Monitor inbound/outbound call logs.
• Address claims issues from customers.

Skills

Customer service experience

Excellent communication skills

Reliability

Flexibility

Working knowledge of Microsoft Word and Excel

Job description

We are looking to bring on board a Customer Service Advisor on a permanent contract, to join a busy, fast-paced team based at our customer site in Gotham. Working Monday – Friday, 7.30-16.00 / 8.30-17.00 rotating shifts.

We need someone with a passion for speaking to people and the ability to juggle various tasks at once. If this sounds like you, read on!

Pay, benefits, and more:

We offer a competitive salary depending on experience. Benefits include 25 days holiday (plus bank holidays), the option to buy additional days, high street discounts, cycle-to-work scheme, workplace pension, and other perks.

Typical day-to-day responsibilities:

• Proactively prevent issues and find innovative solutions when issues arise to maintain high service levels
• Analyze recurring issues to identify root causes and solutions
• Handle claims issues from an internal customer perspective
• Monitor inbound/outbound call logs
• Address claims issues from customers

Requirements to succeed:

• Experience in distribution and warehouse customer service environments
• Honesty, reliability, flexibility, and focus
• Excellent communication skills in all forms and levels
• Working knowledge of Microsoft Word and Excel

Join a diverse and inclusive team:

We are committed to creating an inclusive environment where everyone feels welcomed and empowered. If you don’t meet all the criteria but believe you have the skills, please reach out for an initial discussion. We value diverse backgrounds and perspectives and encourage applications from all.

XPO is a leading provider of innovative solutions for global companies, leveraging technology and services to optimize supply chain management. Our strength lies in our energetic, talented team. We look forward to your application!