Customer Service Advisor

XPO; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to join their dynamic team at a customer site in Gotham. In this role, you will manage customer inquiries, troubleshoot issues, and ensure high service levels. The position offers a competitive salary, generous benefits, and opportunities for personal growth in a supportive work environment.

Benefits

25 days holiday plus bank holidays

Cycle-to-work scheme

Workplace pension

High street discounts

Qualifications

• Experience in distribution and warehouse customer service environment.
• Honest, reliable, flexible, and focused.
• Excellent communication skills in all forms and at all levels.

Responsibilities

• Proactively seek to prevent issues and find innovative solutions.
• Analyze recurring issues to determine root causes and solutions.
• Handle claims issues from an internal customer perspective.

Skills

Excellent communication skills

Honesty

Reliability

Flexibility

Focus

Tools

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

We are looking to bring on board a Customer Service Advisor on a permanent contract, to join a busy, fast-paced team based at our customer site in Gotham. Working Monday – Friday, 7.30-16.00 / 8.30-17.00 rotating shifts.

We need someone who has a passion for speaking to people and is not scared of juggling various tasks at any one time. If this sounds like something for you, then read on!

Pay, benefits and more:

We’re offering a competitive salary depending on experience. Additionally, we provide 25 days holiday (plus bank holidays), with the option to buy extra days. You'll also have access to high street discounts, cycle-to-work scheme, workplace pension, and many other perks.

What you’ll do on a typical day:

• Proactively seek to prevent issues and, when issues arise, find innovative solutions to maintain high service levels
• Analyze recurring issues to determine root causes and solutions
• Handle claims issues from an internal customer perspective
• Monitor inbound/outbound call logs
• Deal with claims issues from customers

What you need to succeed at XPO:

• Experience in distribution and warehouse customer service environment
• Honest, reliable, flexible, and focused
• Excellent communication skills in all forms and at all levels

Working knowledge of Microsoft Word and Excel

Be part of Something Big:

We strive to create an inclusive environment where everyone feels welcomed, empowered, and able to bring their true self to work. Even if your experience doesn’t match all the criteria, if you have the skills and passion, we encourage you to apply. We value diverse backgrounds and perspectives. If you need accommodations during the recruitment process, please let us know.

XPO is a leading provider of solutions to successful companies worldwide. We help manage goods efficiently through our technology and services. Our strength lies in our global team of energetic, innovative people of all experience levels who make XPO a great place to work.

The statements above describe the general nature of the work. They are not exhaustive of all responsibilities, duties, and skills required. Employees may be asked to perform other duties as needed. Review XPO's candidate privacy statement here.