Customer Service Advisor

The Ardonagh Group; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading independent insurance broker is looking for a Customer Service Advisor in Norwich. This position requires no prior experience as full training will be given. Main responsibilities include providing excellent customer service, processing renewals, and meeting team targets. Employees enjoy a welcoming environment and numerous benefits including holiday entitlement, career progression opportunities, and mental wellbeing support.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualifications

Pension scheme

24-hour mental wellbeing support

Paid volunteering day

Spotlight Awards for talent recognition

Qualifications

• No prior experience required as full training is provided.
• Required to work in a fast-paced team environment.

Responsibilities

• Provide excellent customer service over the phone.
• Process correspondence, renewals, and new business quotations.
• Meet commercial and team targets, maximizing service opportunities.

Skills

Attention to detail

Ability to learn quickly

Positive attitude

Teamwork

Job description

Work in Retail or Hospitality? Are you fed up with long hour weeks orlate weekend shifts? Or maybe you’ve recently left education and want to stepinto a career now, rather than get a degree? Saying yes??

Then come join us as an Customer Service Advisor.No experience necessary as we will provide you with full training! You’ll alsobe rewarded with all the great benefits of working with the UKs largestindependent Insurance Brokers.

So, what does the role of an Customer Service Advisor here involve?

· Providing great customer service to newand existing customers over the phone,so having attention to detail, and the ability to learn quickly, plus apositive attitude is a must.

· Processing correspondence, renewalsactivity and new business quotations with thorough attention to detail,maintaining a high level ofaccuracy.

· Meeting commercial and team targets and KPI’s by maximising businessand service opportunities.

· You will need to enjoy working in a fast-paced team. We work hard, helpand support each other and we’re driven to achieve all our team goals andobjectives…all whilst having a lot of fun!

In return you will be welcomed and supported by ourArdonagh family, an organisation that cares about you as a person and your wellbeing.Some of the other benefits are:

· Holiday entitlement of 26 days plus bankholidays
· Opportunity to progress your career across the entire Ardonagh family
· Gain CII or ACII qualifications to boost your knowledge and career prospectsin the Insurance Industry
· Pension scheme for when you feel it’s time to retire
· 24-hour support for physical and mental wellbeing
· 1 days paid volunteering day to give back to our communities
· The Spotlight Awards, where we shine a light on the brightest talent acrossour group

So, what are you waiting for? Apply todayand one of our team will be in touch.

If your application is successful, we willconduct relevant employment checks prior to you commencing employment with us.These will include verifying your recent employment, address, credit historyand a standard criminal record check.

Please note: We may close a vacancy prior tothe publish end date if the required quality or number of applications has beenreceived. No agencies please

Why not check us out on LinkedIn to find outwhat life’s really like at Ardonagh.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here here to see our standard benefits page