Customer Service Advisor

Halo Accident Repair Centre Ltd; Norwich; On-site; GBP 30,000; Full time

Job summary

A leading accident repair group in Norwich is seeking a Customer Journey Specialist. The ideal candidate will manage site administration, ensuring efficient vehicle handling and exceptional customer service. Responsibilities include inspecting vehicles, logistical planning, and collaborating with workshop staff. This full-time role offers a salary of £30,000 and includes benefits like health insurance and career progression opportunities.

Benefits

Employee assistance programme

Health and wellbeing apps

Cycle scheme

Gym discounts

Retail and restaurant discounts

Life and health insurance

Virtual GP

Enhanced family pay (maternity/paternity)

Referral bonuses

Recognition rewards

Team event budget

Discounted LV insurance

Paid breaks

25 days holiday plus public holidays

Career progression opportunities

Pension contributions

Modern, clean working environment

Qualifications

• Full UK Driving License is essential.
• Must be self-motivated, enthusiastic, and organized.
• Keen eye for detail and strong team player.

Responsibilities

• Inspect vehicles and assess damage while documenting with photos.
• Manage administration duties and liaise with customers.
• Plan logistics and transport efficiently.
• Maintain a clean working area adhering to Health and Safety regulations.
• Deliver and collect vehicles while following highway laws.

Skills

Full UK Driving License

Self-motivated

Organized

Attention to detail

Cooperative attitude

Job description

Job Advert

Customer Journey Specialist

Salary: £30,000 per annum with an increase upon successful completion of a 6-month probation.

Hours: 8am – 5pm, Monday to Friday, with 1 in 2 Saturdays depending on business needs.

Location: Halo ARC Norwich

Halo is the industry-leading UK-based accident repair group, with 35 established accident repair centres across the UK, and we are still growing.

In partnership with IRS (Intelligent Repair Services) based in Germany, the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform for excellent training, development, and employee packages.

We are looking for a Customer Service Advisor to join our Accident Repair Centre in Norwich. This is a high-profile position within the business. Your main responsibilities include managing all elements of the site’s administration, ensuring customer vehicles are collected and delivered efficiently and professionally, and providing exceptional customer service at all times.

Take a look at what you will be doing here: https://youtu.be/jdp_-KpIZE8?si=14uosjC67JDSKZSj

We are creating the next generation of repair centres driven by a passion for service, quality, and customer focus, and we want you to be part of it!

The role will include, but is not limited to:

1. Inspecting vehicles and assessing damage, taking clear photos throughout.
2. Performing administration duties, including liaising with customers.
3. Logistical and transport planning.
4. Maintaining a clear, methodical, and clean working area.
5. Adhering to all Health and Safety regulations and reporting issues promptly.
6. Liaising with workshop staff to ensure efficient vehicle processing.
7. Performing ad hoc administrative duties as assigned by the Bodyshop Manager.
8. Providing a positive and enthusiastic attitude at all times.
9. Collecting and delivering vehicles, observing all highway laws including speed restrictions when necessary.

What are we looking for?

• Full UK Driving License.
• Self-motivated, enthusiastic, and organized with a keen eye for detail.
• Supportive team player with a cooperative attitude.
• Ability to complete tasks from start to finish within given timeframes to a high standard.

Our Values

• Be Proud: Take pride in your work and celebrate successes.
• Keep It Simple: Emphasize simplicity and consistency.
• Do the Right Thing: Act with integrity and from the heart.

Most importantly, always be extraordinary.

Halo is well known within the insurance industry for high-performing teams. We offer an excellent package and a supportive environment.

Benefits include:

• Accredited Living Wage Employer
• Employee assistance programme
• Health and wellbeing apps
• Cycle scheme
• Gym discounts
• Retail and restaurant discounts
• Life and health insurance
• Virtual GP
• Enhanced family pay (maternity/paternity)
• Free fruit and pizza
• Referral bonuses
• Recognition rewards
• Team event budget
• Discounted LV insurance
• Paid breaks
• 25 days holiday plus public holidays
• Career progression opportunities
• Pension contributions
• Modern, clean working environment

We are committed to equality and inclusivity. For more information or to apply, contact us at [e-mail] or call 01243 546185. We aim to respond within 24 hours.