Customer Service Advisor

RetailChoice; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading delivery company in Northampton is looking for a Customer Service Advisor to provide outstanding service and resolve customer queries efficiently. You will work closely with operational teams and engage proactively with service centres. The ideal candidate will thrive in a fast-paced environment and contribute to delivering on our customer promise. Competitive rates of pay and excellent career progression opportunities are offered.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 20 days plus bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme including 24/7 Virtual GP

DX Discounts Portal

Excellent opportunities for career progression

Responsibilities

• Receive and handle all inbound, internal and external customer queries.
• Action all customer queries in line with required processes and service level agreements.
• Work as part of a team to ensure great customer service delivery.
• Engage proactively with service centres to ensure customer requirements are actioned.
• Recognise and deal with escalation issues.

Job description

Overview

An exciting new Customer Service Advisor opportunity at DX.

About Us

We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it\'ll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.

Role Summary

Our Customer Service Assistants live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\' needs and resolve any potential issues.

Key Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!