Customer Service Advisor

JR United Kingdom; North Shields; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking individuals with a passion for problem-solving and technology to join their Broadband Technical Team. This role offers the opportunity to assist customers with various broadband-related queries, providing essential support and guidance. With a strong focus on flexibility, the company empowers employees to manage their schedules, ensuring a work-life balance. The position comes with a competitive starting salary, uncapped commission, and numerous perks, including online GP access and generous family leave. If you are eager to make a difference and develop your career, this is the perfect opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calmness are key traits.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for simple to complex router issues.

Skills

Problem-solving

Customer Service

Technical Support

Communication

Job description

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Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Start Date: April 2025 onwards

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in North Tyneside/Gosforth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?