Customer Service Advisor

Berry Recruitment; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable recruitment agency in Durham is seeking a Customer service advisor for a 12-month fixed-term contract. This role requires strong attention to detail and the ability to deliver high-quality customer service in a structured environment. The successful candidate will manage inquiries, complete transactions, and work collaboratively in a team. Benefits include various shift patterns and complimentary onsite refreshments.

Benefits

Free coffee and tea

Vouchers for Star performance

Qualifications

• Strong attention to detail and accuracy in record-keeping.
• Proven ability to work effectively in a structured environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Process inbound and outbound calls and customer enquiries.
• Accurately complete transactions and maintain records.
• Manage daily workloads to meet deadlines.

Skills

Attention to detail

Teamwork

Communication skills

Organisational skills

Customer service

Job description

Overview

Customer service advisor

12-Month Fixed-Term Contract

Location: Durham

Hourly Rate: £12.60-£18.90

Various shift patterns

You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need

Benefits will include vouchers for Star performance

Free coffee and tea available onsite

We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview

Role Overview as a Customer service advisor

You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities

• Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
• Accurately complete transactions and maintain up-to-date records, both digital and manual
• Prioritise and manage daily workloads effectively to meet deadlines
• Escalate non-routine queries or issues appropriately
• Collaborate with colleagues to support overall team performance
• Provide general administrative assistance as required
• Ensure compliance with internal controls and audit requirements

Essential Skills & Experience

• Strong attention to detail and accuracy in record-keeping
• Proven ability to work effectively in a team-based or structured environment
• Excellent interpersonal and communication skills
• Strong organisational and time management abilities
• Demonstrated commitment to delivering high-quality customer service
• Ability to follow defined processes and procedures consistently

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job