Customer Service Advisor

Manpower; North East; On-site; Full time

Job summary

A leading company in the UK is seeking a Customer Service Representative to deliver exceptional customer experiences. The role is in a fast-paced contact centre where you will resolve customer queries, engage in training, and support overall compliance and transformation efforts. Ideal candidates will show strong communication skills, a commitment to team collaboration, and flexibility in handling change.

Qualifications

• Good communication and computer skills.
• Open to learning new things.
• Committed to building excellent relationships with customers.

Responsibilities

• Resolve customer queries on first contact to meet quality assurance.
• Engage in training and coaching to enhance customer experience.
• Support change activities and address customer feedback.

Skills

Customer Focus

Team working

Personal development

Flexibility

Job description

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate: £12.60PH
Location: Durham, DH1 1SL

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 01/07/2025 by TN United Kingdom