Customer Service Advisor

EE Limited; North East; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company is seeking individuals for a Customer Service Technical role based in Ferryhill, County Durham. This position requires problem-solving skills and the ability to assist customers with broadband tech-related queries. You’ll receive comprehensive training and support in a flexible environment. A starting salary of £25,087.00 is offered, along with other benefits, including discounts on products and optional private healthcare.

Benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required; must be naturally helpful and calm.
• Ability to build relationships with customers.

Responsibilities

• Handle customer queries related to broadband technology over the phone.
• Provide support for customers with various issues.

Skills

Problem-solving

Interpersonal skills

Technology familiarity

Job description

Overview

Location: Ferryhill, County Durham. Salary: £25,087.00 rising to £25,684.00 at 9 months, plus uncapped commission. Hourly rate: £12.82 rising to £13.12 at 9 months. Full time permanent position. Posted by EE on Monday, 15 September 2025.

Where: Darlington

Industry: Customer Services

Company: EE

Responsibilities

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple Router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Location: Ferryhill, County Durham, UK

Rate: £25,087.00

Industry: Customer Services

Reference: JS20279_51126-3A1858BED5535F486B1681E7511A6D87

Posted Date: 9/15/2025 7:20:27 PM