Customer Service Advisor

JR United Kingdom; Newport-on-Tay; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Home Technical Team in Newport-On-Tay. In this full-time, permanent role, you will assist customers with broadband-related queries, providing solutions and support. With a starting salary of £25,087, rising to £25,684 after nine months, plus incentives, this position offers a supportive environment with flexible working arrangements. Enjoy benefits like 24/7 access to an online GP, generous family leave, and opportunities for career development. Join a vibrant team culture and make a difference in customers' lives.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience necessary; training provided for the role.
• Naturally helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Handle simple router questions and complex issues.

Skills

Problem-solving

Customer service

Communication

Technical troubleshooting

Job description

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Customer Service Advisor, Newport-On-Tay

Client: EE

Location: Newport-On-Tay, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

8

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Where: Cardiff

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Home Technical Team in Cardiff, where you'll assist customers with broadband tech-related queries over the phone. You could be helping with simple router questions or handling more complex issues, taking ownership and supporting customers throughout.

No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave—up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave, supporting all parents.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career within EE, with opportunities for growth and progression.
• Season Ticket Travel Loan to help pay for your commute.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.

Enjoy a great team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?