Customer Service Advisor

JR United Kingdom; Newport; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Technical Advisor, where your problem-solving skills can shine. This role involves assisting customers with their broadband technology queries, ensuring they receive the support they need. With a great starting salary that rises with your experience, plus incentives, this position offers flexibility and opportunities for personal development. Enjoy a supportive team culture, tailored training, and a range of benefits designed to help you succeed in your career while balancing your personal life. Don’t miss out on this chance to make a difference in the lives of customers and grow your career in a dynamic environment.

Benefits

Online GP access

Market leading paid carer’s leave

Equalized family leave

Huge discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience required; training provided.
• Helpful, calm demeanor and relationship-building skills are essential.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for both simple and complex technical issues.

Skills

Problem Solving

Customer Service

Communication

Technical Support

Job description

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Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Home Technical Team in Cardiff? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,682 after 9 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?