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Customer Service Advisor

Acorn Recruitment

Newport

Hybrid

GBP 27,000

Full time

4 days ago
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Job summary

A recruitment agency is seeking a Norwegian Speaking Customer Service Advisor to join the Operations team in Newport. This hybrid role involves providing exceptional support to customers, managing claims, and ensuring accurate data entry. Candidates should be fluent in Norwegian and possess strong communication skills. The position offers a competitive salary of £27,000 and additional benefits, including annual leave and a bonus scheme.

Benefits

Bonus scheme based on company performance
25 days' annual leave
5% employer/employee pension contributions
Private medical healthcare

Qualifications

  • Proficient in Norwegian language for customer communication.
  • Strong communication skills for handling enquiries.
  • Experience with or willingness to learn claims handling.

Responsibilities

  • Handle inbound customer enquiries professionally.
  • Accurately record and process insurance information.
  • Liaise with insurers on claims effectively.

Skills

Fluent in Norwegian (spoken and written)
Strong customer service skills
Attention to detail
Ability to manage workloads
Problem-solving mindset

Job description

Norwegian Speaking Customer Service Advisor
Location: Newport (Hybrid - 3 days office / 2 days home)
Salary: £27,000
Type: Permanent, Full-Time (Monday to Friday)

About the Role:


We're looking for a Norwegian-speaking Customer Service Advisor to join our dynamic Operations team. In this hybrid role, you'll provide exceptional support to customers and handle insurance-related claims with care and accuracy. You'll play a vital role in ensuring customer satisfaction by managing enquiries, processing claims, and liaising with insurance partners.

Key Responsibilities:

Customer Service:

  • Handle inbound customer enquiries professionally and efficiently

  • Accurately record insurance information from customers, brokers, and insurers

  • Ensure all data is entered correctly into internal systems

  • Build strong relationships with customers, brokers, and suppliers

  • Meet agreed response times and service level agreements

  • Maintain detailed case notes for team-wide visibility

  • Handle complaints in line with company procedures

  • Support and mentor new team members when needed

Claims Handling:

  • Review and gather information on reported claims

  • Evaluate coverage, assess documentation, and estimate losses

  • Maintain accurate records throughout the claims process

  • Liaise with insurers on high-value or complex claims

  • Follow up proactively to obtain outstanding documents or updates

  • Identify opportunities for subrogation or recovery

What We're Looking For:

  • Fluent in Norwegian (spoken and written)

  • Strong customer service and communication skills

  • Attention to detail and a high level of accuracy

  • Ability to manage workloads and meet deadlines

  • Problem-solving mindset with a professional approach to complaints

  • Prior claims experience is an advantage but not essential

Benefits:

  • Bonus scheme based on company performance

  • 25 days' annual leave (option to buy/sell days)

  • 5% employer/employee pension contributions

  • Private medical healthcare

Acorn by Synergie acts as an employment agency for permanent recruitment.

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