Customer Service Advisor

InspireUniversity.com; Newcastle upon Tyne; On-site; GBP 27,000; Full time

Job summary

A growing security firm based in Newcastle seeks enthusiastic Customer Service Agents to provide excellent support via calls, emails, and chats. Successful candidates will have strong communication skills, a passion for helping customers, and previous experience in customer service. The role offers a competitive salary of £26,133, performance-based bonuses, full training, and career growth opportunities.

Benefits

Pension

Healthcare

Employee discounts

Performance-based bonuses

Career development opportunities

Qualifications

• Previous customer service experience is preferred.
• Genuine passion for helping customers.
• Ability to effectively manage customer inquiries.

Responsibilities

• Handle incoming calls, emails, and chats.
• Resolve queries and provide product support.
• Manage customer accounts and update records.
• Ensure positive interactions reflecting the brand.
• Work closely with internal teams to resolve issues.

Skills

Strong communication and interpersonal skills

Tech-savvy and able to learn systems quickly

Ability to work in a fast-paced, dynamic environment

A positive, can-do attitude and team spirit

Job description

Overview

Were hiring! An established and growing company in the security sector is looking for enthusiastic Customer Service Agents to join their Newcastle-based team. We're looking for Customer Service Agents who are passionate about helping people and delivering exceptional service every single day. Working hours: 9:00 AM – 6:00 PM, Monday to Friday.

Responsibilities

• Handling incoming calls, emails, and chats from existing customers
• Resolving queries and providing product and service support
• Managing customer accounts and updating records accurately
• Ensuring each interaction is a positive one that reflects our brand
• Working closely with internal teams to resolve technical or service issues

What We\'re Looking For

• Strong communication and interpersonal skills
• A genuine passion for helping customers
• Ability to work in a fast-paced, dynamic environment
• Previous customer service experience
• Tech-savvy and able to learn systems quickly
• A positive, can-do attitude and team spirit

What We Offer

• £26,133 base salary with performance-based bonuses
• Full training and ongoing coaching
• Clear career progression opportunities within a growing company
• Employee benefits including pension, healthcare, and discounts
• Vibrant office environment
• Competitive base pay + monthly performance bonuses
• Full training and continuous support
• Career development opportunities
• Company benefits (pension, healthcare, staff discounts)

To apply, please submit your application.