Customer Service Advisor

Sheridan Ward Recruitment Services Limited; Newbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for an entry-level customer service advisor to join a technical support team in Newbury. No prior office experience is necessary, but strong communication skills and customer-facing experience are desirable. Full training will be provided. The role includes answering calls, solving technical issues, and logging faults. Benefits include hybrid working after probation, pay reviews twice a year, and a company bonus.

Benefits

Hybrid working (after probation)

Pay reviews twice per year

Company bonus

Qualifications

• No previous office experience required.
• Looking for individuals with customer-facing roles experience.
• Willingness to learn a new role from scratch.

Responsibilities

• Answering customer phone calls and emails.
• Solving technical issues.
• Logging faults on the system.
• Following up on tickets logged.

Skills

Excellent communication skills

Customer service experience

Job description

We are recruiting for a fantastic business based in Newbury, looking to expand their customer technical support team.

This role is an entry level position, no previous office experience required. We would love to find somebody who has previous worked closely with customers in retail or hospitality (or other customer facing roles) who is looking to move into a new office based role!

Full training provided!

We need somebody who has excellent communication skills and would enjoy learning a new role from scratch!

Duties for customer service advisor include:

• Answering customer phone calls and emails
• Solving technical issues
• Logging faults on the system
• Following up on tickets logged

Benefits for customer service advisor:

• Hybrid working (after probation)
• Pay reviews twice per year
• Company bonus

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