Customer Service Advisor

Vero HR Ltd; Netherfield; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment partner in the UK's foodservice distribution sector is seeking an experienced Telesales/Customer Service Advisor in Bristol. You will provide excellent service to customers, manage queries, and develop new business accounts. The role offers a competitive salary of £24,375 with potential commission, Monday to Friday hours, and various employee perks including holiday pay and pension scheme.

Benefits

28 days holiday including 3 Bank Holidays

Employee Assistance Programme

Cycle to Work Scheme

Life Assurance Scheme

Pension Scheme

Staff Discounts

Enhanced Sick Pay

On site car parking

Learning and development opportunities

Qualifications

• Previous experience in telesales or customer service is desirable but not essential.
• Live within a commutable distance to the depot based in Nottingham.

Responsibilities

• Provide excellent service to new and existing customers.
• Make outbound calls and receive inbound calls dealing with queries.
• Maximize opportunities to up-sell and manage customer expectations.
• Develop new business accounts by working closely with the field sales team.

Skills

Good IT skills with experience of MS Office

Excellent telephone manner

Strong written and verbal communication skills

Good time management

Confidence and professionalism

Job description

Overview

We are the internal recruitment partner working with a well-established independent, family-owned enterprise that has been a cornerstone in the UK's foodservice distribution sector for nearly five decades.

We have an exciting opportunity for an experienced Telesales/Customer Service Advisor to join the well-established team in Bristol.

Responsibilities

The successful Telesales/Customer Service Advisor will provide an excellent service to new and existing customers, making outbound calls and receiving inbound calls dealing with customer queries regarding orders and products.

You will be speaking to an existing client base and maximising opportunities to up-sell whilst managing customer expectations.

Working closely with the field sales team, you will develop new business accounts whilst providing an excellent level of service.

Qualifications

• While previous experience in a telesales or customer service role is desirable, it’s not essential — full training will be provided
• Good IT skills with experience of MS Office
• Excellent telephone manner
• Strong written and verbal communication skills
• Good time management and the ability to prioritise workload.
• Confident, professional & resilient
• Live within a commutable distance to the depot based in Nottingham.

In return we are offering

• A competitive salary of £24,375 per year (£12.50 per hour), with the potential to earn up to an additional £3,000 in commission.
• No weekends – Monday to Friday 9am -5pm.
• 28 days holiday including 3 Bank Holidays (Christmas Day, Boxing Day & New Years Day).
• Long Service Award days
• Employee Assistance Programme
• Cycle to Work Scheme
• Life Assurance Scheme
• Pension Scheme
• Staff Discounts
• Enhanced Sick Pay
• On site car parking
• Learning and development opportunities

Interested? Then APPLY now for immediate consideration.