Customer Service Advisor

Simplify Group; Narborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property services company in Narborough is seeking a Customer Service Advisor to join their modern site. The role involves legal administration and verifying ID documentation in a high-volume environment. Candidates should have strong communication skills and attention to detail. The position offers a competitive salary, 25 days holiday, and various employee benefits including a pension scheme.

Benefits

Competitive Salary

25 Days Holiday plus 8 Public Holidays

Pension Scheme & Life Assurance

Enhanced Maternity, Paternity & Adoption Pay

Employee Assistance Programme

Retail Discounts

Qualifications

• Experience in legal administration is preferred.
• Ability to handle high-volume workloads in residential conveyancing.
• Familiarity with ID document verification processes is a plus.

Responsibilities

• Perform client ID verification to ensure documentation validity.
• Handle legal administration tasks efficiently.
• Provide updates to other departments as required.

Skills

Strong communication skills

Attention to detail

Experience in customer-facing environments

Job description

Duties include:

• Legal administration
• Client ID verification
• Scanning and processing documents
• Providing updates to other departments
• Achievement of SLA's

Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester.

Join us as a Customer Service Advisor at the largest Independent Conveyancing and Property Services group in the UK. In this specific part of our service centre function, you will be tasked with using our in house systems and following a set process to check the validity of ID documents. In order to succeed in this role, you'll need excellent attention to detail skills and fantastic administration capabilities.

You will be working within a high-volume residential conveyancing support centre environment, dealing with the verification of client ID documentation as part of the legal process in conveyancing. This is a full time role working 37.5 hours per week on a permanent basis, available to work shift patterns 8am-8pm Monday to Friday, 9am-4pm Saturday and 10am-3pm Sunday on a permanent basis.

Benefits of Working at Simplify

• Competitive Salary
• Site based role in a modern, accessible location
• 25 Days Holiday (plus 8 Public Holidays)
• Pension Scheme & Life Assurance
• Buy/Sell Holiday Option
• Enhanced Maternity, Paternity & Adoption Pay
• Employee Assistance Programme
• Free Conveyancing Services
• Retail Discounts, plus much more!