Customer Service Advisor

Calor; Mucking; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading gas supplier in the United Kingdom is seeking an enthusiastic Customer Service Advisor to join their Customer Experience team in Coryton. This role requires delivering exceptional customer service by resolving queries over the phone and in writing, while achieving performance targets. Ideal candidates should possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The company offers various benefits including annual leave and private medical insurance.

Benefits

25 days of annual leave

Private Medical Insurance

Company Pension Scheme

Free Onsite Parking

Staff Discounts on Calor Gas

Qualifications

• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to stay organized and work effectively under pressure.
• Familiarity with Microsoft Office; experience with SAP is advantageous.

Responsibilities

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration accurately.
• Investigate and resolve customer complaints per company policies.

Skills

Strong communication and interpersonal skills

Attention to detail

Customer-focused approach

Ability to work under pressure

Tools

Microsoft Office

SAP

Job description

Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you'll act as a first point of contact for customers - resolving queries over the phone and in writing, often at first contact.

Responsibilities

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor's products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

Qualifications

• Strong communication and interpersonal skills, with a customer-focused approach.
• A sense of ownership and pride in delivering high-quality work.
• Ability to stay organised and work effectively under pressure.
• Meticulous attention to detail.
• Familiarity with Microsoft Office; experience with SAP is advantageous.
• Comfortable working in a high-volume, fast-paced environment.

Working Hours

• Our contact centre operates Monday to Friday, 8:00am - 8:00pm, with shift patterns allocated on a rotational basis. You'll receive advance notice of your scheduled shifts.
• Saturday shifts: 9:00am - 1:00pm (on a rota basis)
• Bank Holidays: 9:00am - 5:00pm (on a rota basis)

Benefits

• 25 days of annual leave
• Holiday Purchase Scheme
• Private Medical Insurance
• Company Pension Scheme
• Free Onsite Parking
• Staff Discounts on Calor Gas

If you're ready to take the next step in your career and make a difference for our customers, we'd love to hear from you.