Customer Service Advisor

JR United Kingdom; Mountain Ash; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as part of the Mobile Technical Team, where you'll leverage your problem-solving skills to assist customers with their mobile technology needs. This role offers flexibility, allowing you to schedule breaks and work from home occasionally. With a competitive starting salary and a range of benefits, including online GP access and generous family leave, this position is perfect for those looking to build a meaningful career in customer service. Enjoy a supportive team culture and opportunities for career development while making a difference in people's lives.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calmness are essential.

Responsibilities

• Assist customers with mobile tech-related queries.
• Help with simple device issues and complex problems.

Skills

Problem Solving

Customer Service

Relationship Building

Job description

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Salary

£25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate

£12.82

Role Overview

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers with various mobile tech-related queries. Whether helping with simple device issues or more complex problems, you’ll make a difference by keeping people connected with their loved ones.

No specific experience is required. If you are naturally helpful, calm, and good at building relationships, we can train you on the rest.

Work Flexibility

We understand life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working to support your personal needs.

Benefits

• Starting salary: £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks for supporting colleagues with family or friends who are disabled, ill, or elderly.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave within the first year.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development and growth within the company.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?