Customer Service Advisor

Ee; Moulton; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company in Cardiff is looking for individuals for a Customer Service Technical role. You will assist customers with broadband tech queries, providing support for both simple and more complex issues. Strong problem-solving skills and the ability to build relationships are essential, and no specific experience is required as training will be provided. The role offers flexibility and an attractive salary, along with various employee benefits.

Benefits

Online GP access

Market leading paid carer’s leave

Equalised maternity, paternity, and adoption leave

Hugediscounts on products

Career development support

Travel loan

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required; natural helpfulness is essential.
• Ability to handle technical queries and support customers effectively.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for simple and complex technical issues.

Skills

Problem-solving

Customer relationship building

Calm demeanor

Job description

Overview

Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ

Full Time : 37.5

Hourly Rate: £12.82

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 8 months, this is pro rata for part time
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season TicketTravel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?