Customer Service Advisor

Connells Group; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property services company in Milton Keynes is seeking a customer service representative to connect sellers with property valuers. You will handle enquiries from various sources, schedule valuations, and maintain records. The ideal candidate has strong communication skills and a background in customer service. The role offers a competitive salary with commission, training, and opportunities for career growth.

Benefits

Competitive salary with commission

Full training provided

Opportunities for career progression

Recognition and rewards for hard work

Qualifications

• Experience in customer service, ideally in property or sales.
• Ability to communicate professionally and effectively.
• Strong attention to detail in tasks.

Responsibilities

• Act as the first point of contact for customers.
• Schedule property valuation appointments.
• Maintain accurate records of customer interactions.

Skills

Exceptional communication skills

Customer service experience

Strong organisational skills

Problem-solving skills

Ability to multitask

Job description

You'll play a critical role in connecting potential sellers with our expert property valuers. You'll handle enquiries from web portals, online systems, and direct contacts, ensuring every customer receives outstanding service. Your ability to manage initial conversations and efficiently coordinate valuation appointments will directly contribute to the team's success.

Responsibilities:

1. Act as the first point of contact for customers requesting property valuations via online portals, email, and phone.
2. Engage with customers to gather initial information, understand their needs, and create a positive first impression of Connells Group.
3. Efficiently schedule property valuation appointments for our branch teams.
4. Maintain accurate records of customer interactions and appointments using our system.
5. Liaise with the branch team to ensure smooth handover of customer information.
6. Respond promptly to enquiries, resolving issues or escalating where necessary.
7. Keep up to date with company services and local market insights to answer customer questions effectively.

Skills and Experience:

• Exceptional communication skills, both written and verbal, with a professional and friendly telephone manner.
• Experience in customer service, ideally in property, sales, or a similar fast-paced environment.
• Strong organisational skills and attention to detail, ensuring accuracy in all tasks.
• A proactive approach to problem-solving and a commitment to delivering excellent service.
• Ability to multitask and prioritise effectively in a busy environment.

Benefits:

• Competitive basic salary with an uncapped commission structure and an OTE of £25,000-£30,000.
• Full training to ensure you excel in your role.
• Opportunities for career progression within our growing company.
• Recognition and rewards for your hard work and results, including team nights out, quarterly awards, and paid trips for top achievers.

Why Join Us? This is more than just a customer service role — you'll be making a real impact by setting the tone for our customers' experience with Connells Group. If you're passionate about providing outstanding service and excited about contributing to a growing team, we'd love to hear from you.