Customer Service Advisor

Response Personnel; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Milton Keynes. The role involves delivering excellent customer service, responding to queries, and managing customer interactions efficiently. Ideal candidates will have strong communication skills and the ability to handle multiple tasks. Applicants should be comfortable working under pressure and possess relevant administrative experience.

Qualifications

• Strong phone contact handling skills and active listening.
• Ability to adapt and respond to different characters.
• Excellent communication skills, both written and oral.

Responsibilities

• Respond efficiently to incoming emails and calls.
• Investigate queries on various IT systems.
• Record all queries and action points on the customer contact system.

Skills

Strong phone contact handling skills

Customer-oriented

Excellent communication skills

Ability to multi-task

Proficient in Word and Excel

Patience and stress management

Problem-solving abilities

Self-motivated

Tools

Cofico

SAP

Job description

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Hours of work: Monday – Friday 09.00 – 17.00 (37.5 hours per week)

Start Date – 23rd June

Based on-site in Milton Keynes.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Due to a 6-week training period, candidates who have any holidays booked in the next 6 weeks cannot be considered.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an ‘information and administration provider’ providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned, ensuring customers are fully informed and guided through their contract.

Responsibilities: Customer Service Advisor

1. Respond efficiently and professionally to incoming emails and calls, providing a single point of resolution for customers and internal colleagues.
2. Respond to queries regarding the company’s products and services within the agreed timeframes, investigating queries on various IT systems used throughout the company.
3. Record all queries and action points on the relevant department customer contact system.
4. Carry out necessary contract administration within the service level agreement, adhering to task-specific procedures and processes.
5. Perform other ad-hoc tasks as assigned by the manager or stakeholders, appropriate to the role, skills, and experience.
6. Prioritise and organise workload to ensure completion within the service level agreement.
7. Take ownership and work within guidelines to resolve customers’ and other departments’ queries on contractual matters, including providing settlement figures and general account enquiries, via verbal, electronic, and written responses.
8. Maintain relevant accreditation/compliance/knowledge standards (e.g., FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption).
9. Ensure communication standards with customers (internal and external) meet targets across all channels.
10. Support the team proactively by identifying process improvements and assisting with new system implementations to enhance customer experience.
11. Contribute to creating a customer-centric culture.
12. Participate actively in all customer operations areas to improve the customer journey.

Skills / Experience: Customer Service Administrator

1. Strong phone contact handling skills and active listening.
2. Customer-oriented with the ability to adapt/respond to different characters.
3. Excellent communication and negotiation skills, both written and oral, including accurate English grammar.
4. Ability to multi-task, prioritise, and manage time effectively with strong attention to detail.
5. Proficient in Word, Excel, and Cofico/SAP.
6. Comfortable working with targets.
7. Patience and stress management skills.
8. Problem-solving abilities.
9. Experience in a Contact Centre environment is desirable but not essential.
10. Ability to work under pressure and without supervision.
11. Willingness to take ownership of problems and resolve them satisfactorily within set timeframes.
12. Self-motivated with focus on personal, departmental, and company objectives.
13. Relevant administrative experience.

Response Personnel, an independently owned company and recruitment experts since 1997.

Specialists in Permanent, Temporary, and Contract recruitment across various sectors including Commercial, Industrial, and Engineering.