Customer Service Advisor

Mears; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing service provider in Milton Keynes is seeking a Customer Service Advisor to support high standards of customer service across housing properties. Ideal candidates will possess strong communication skills, the ability to work both independently and as part of a team, and previous customer service experience. The role offers various benefits including annual leave and employee perks.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Previous experience in customer service is essential.
• Ability to handle complaints and challenging situations.
• Excellent written and verbal communication skills.
• Good grasp of the English language, both written and verbal.
• Ability to work alone and as part of a team.

Responsibilities

• Handle all repair and non-repair queries in a timely manner.
• Accurately diagnose repairs using the branch operating system.
• Maintain a customer focused approach in all communications.
• Record and respond to all communication according to procedures.

Skills

Outgoing

Hardworking

Organised

Reliable

Good time management

Problem-solving

Excellent communication

Good telephone manner

Tools

Microsoft

Job description

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As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be a part of a local team supporting high standards of customer service across housing properties. Whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.

Key Responsibilities:

Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments

Accurately diagnose repairs by using the branch operating system.

Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.

Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.

Role Criteria:

Previous experience in customer service

Ability to handle complaints and challenging situations

Excellent written and verbal communication skills

Good grasp of the English language written and verbal

Ability to work alone and as part of a team

Good telephone manner

Desirable: call centre experience, background in repairs, and knowledge of Microsoft.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

Benefits we can offer you:

25 days annual leave plus bank holidays

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.