Customer Service Advisor

EE Limited; Middlesbrough; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Middlesbrough is looking for a Customer Service Advisor. In this role, you'll assist customers with broadband technology-related queries over the phone. The position offers a starting salary of £25,087.00 with opportunities for growth and flexibility. No specific experience is required, but problem-solving skills and a helpful attitude are essential. Benefits include discounts, travel loans, and optional private healthcare.

Benefits

Huge discounts on EE & BT products

Support in career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required; transferable problem-solving, customer service or technical interest is helpful.
• Natural helpfulness, calm demeanor, and ability to build relationships; training provided.

Responsibilities

• Talk with customers over the phone about broadband technology-related queries.
• Assist with simple router questions and take ownership of more complex issues as needed.

Skills

Problem-solving

Customer service

Technical interest

Relationship building

Job description

Customer Service Advisor

Location: Middlesbrough, North Yorkshire, UK

Where: Darlington

Full time: Permanent

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team. You'll be talking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple Router question or something that needs a bit more work and ownership; you'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary of £25,087.00
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Responsibilities

• Talk with customers over the phone about broadband technology-related queries.
• Assist with simple router questions and take ownership of more complex issues as needed.

Qualifications

• No specific experience required; transferable problem-solving, customer service or technical interest is helpful.
• Natural helpfulness, calm demeanor, and ability to build relationships; training provided.

Additional Details

Company: EE

Reference: JS20279_51126-25090F2EE237F4A8F91F2FE08F30B301

Posted Date: 2025-09-15