Customer Service Advisor

Role: Customer Service Advisor
Duration: 6 months
Location: B37 Chelmsley Wood
Rate: £12.21 – £14.00ph PAYE depending on experience
Start date: Tuesday 6th May

The Customer Contact Centre deals with incoming calls and enquiries from a variety of customers including residents, applicants and external agencies. These cover the full range of frontline customer services including housing, homelessness, rents and repairs.

A Customer Service Advisor provides a professional, high quality and customer focused service ensuring all internal and external contacts are answered politely and promptly within the agreed service standards. This will include phone calls, emails, voicemails, texts and all other customer enquiries across a broad range of topics.

You will deliver a high-quality service to meet the individual needs of all customers and wherever possible resolve their enquiries at first point of contact.
You will be expected to be an effective member of the Contact Centre team providing an excellent service to all customers and clients.