Customer Service Advisor

EE; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

EE is seeking a Customer Service Technical representative for their Merthyr Tydfil Contact Centre. The role offers a starting salary of £25,087, rising to £25,684, plus benefits such as online GP access and flexible working to support personal commitments. Join a supportive team and receive tailored training to grow your career while helping customers with their mobile technology needs.

Benefits

Online GP access 24/7

Paid caregiver leave

Family Leave with full and half pay

Discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• No specific experience is required.
• Naturally helpful and calm disposition.
• Good at building relationships.

Responsibilities

• Assist customers with various mobile tech-related queries.
• Help keep customers connected.
• Provide support to solve device questions and complex issues.

Skills

Problem-solving

Communication

Customer service

Job description

Full time

Permanent

Salary

£25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Location

Merthyr Tydfil Contact Centre

Address

Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

About the role

Are you someone who enjoys solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills for a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device question or a more complex issue, you'll help keep customers connected with their loved ones. The role offers variety and the chance to make a difference.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

Flexibility and support

We understand life is dynamic. This role is designed with flexibility in mind, including scheduling your own breaks, banking time, and occasional home working to support your personal commitments and emergencies.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year, supporting all parents.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for your career development and growth within EE.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a team with a great culture, support, and tailored training to help you build a lasting career. What are you waiting for?