Customer Service Advisor

Interaction Recruitment; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Manchester is seeking a Customer Service Advisor to join the RAC Call Centre team. This full-time position requires exceptional communication and customer service skills. Candidates should have prior customer service experience and be able to handle distressed customers with empathy. This role offers 35 hours per week with optional overtime, alongside competitive hourly pay.

Qualifications

• Previous customer service experience (essential).
• Excellent timekeeping and punctuality (essential).
• Excellent communication skills (essential).
• Professional telephone manner (essential).
• Call centre experience (useful).

Responsibilities

• Answering inbound calls from customers.
• Providing high levels of customer service.
• Taking details of insurance information.
• Keeping the customer updated at all times.

Skills

Customer Service

Communication

Empathy

Timekeeping

Professional telephone manner

Job description

£12.21 per hour

Must be fully flexible Monday to Sunday 7am-10pm

35 hours per week with optional overtime

Based in Manchester (Media City)

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train

Role:

We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers who are seeking RAC assistance following on from an incident with their vehicle. Your role will see you being their first point of contact, ensuring the accurate inpout of incident, vehicle and driver details and answering any questions and queries

-Answering inbound calls from customers

-Answering any customer questions and providing high levels of customer service

-Taking details of insurance information

-Keeping the customer updated at all times

Requirements:

To work in the RAC Customer Service department, we are looking for people who have exception Customer Service, Communication and people skills. You may be dealing with customers who are distressed from a roadside breakdown and as such, you will need to show empathy and a calming nature to ensure their safety and accuracy of information gathered:

-Previous customer service experience (essential)

-Excellent timekeeping and punctuality (essential)

-Excellent communication skills (essential)

-Professional telephone manner (essential)

-Call centre experience (useful)

INDCCP

Job Info

Job Title:

Customer Service Advisor

Company:

Interaction Recruitment

Location:

Posted:

Jul 28th 2025

Closes:

Aug 28th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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