Customer Service Advisor

Morgan Sindall Property Services; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property maintenance provider in Manchester is seeking a professional to schedule appointments and liaise with clients and subcontractors. The ideal candidate should be proficient in Microsoft Office and possess strong administrative and communication skills. This role offers a range of benefits including a discretionary annual bonus scheme and flexible working options.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working & Flexible Bank Holidays

Learning & Development Opportunities

Volunteering (2 days paid)

Qualifications

• Good working knowledge of Microsoft Office.
• Strong administration, organisational and communication skills, both written and verbal.

Responsibilities

• Liaise with clients, sub-contractors, suppliers and supervisors to schedule appointments.
• Ensure materials and equipment are ready for jobs at appointed times.
• Discuss complex repairs and demanding customers.

Skills

Microsoft Office proficiency

Strong administration skills

Organisational skills

Communication skills

Job description

Overview

Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Qualifications

• Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal.

About Morgan Sindall Property Services

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel., Morgan Sindall Property Services is a property maintenance provider, with over 30 years\' experience within the affordable housing sector. The company provides planned and reactive maintenance to over 200,000 domestic properties nationwide and has a significant portfolio of large-s...

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription