Customer Service Advisor

MesaBilling; Manchester; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading company seeks a Customer Service Advisor to join their vibrant department. This fully remote or hybrid role in Manchester offers competitive pay, excellent training, and a chance to influence customer satisfaction. Strong communication skills and a passion for helping people are essential for success.

Benefits

Home working or hybrid contracts

Family-friendly policies

Learning & Development opportunities

Annual leave from 26 days, rising to 31 plus bank holidays

Excellent pension scheme with up to 6% employer contribution

Non-contributory life assurance

Employee assistance programme

Great Places to Work certified 2022

Qualifications

• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment.
• Experience in prioritizing and managing time effectively.

Responsibilities

• Be the first point of contact for customers.
• Answer customer messages via multiple channels.
• Comply with company policies and procedures.

Skills

Clear communication skills

Excellent listening skills

Problem-solving skills

Computer literacy

Target-driven

Job description

Customer Service Advisor

£25,000 or £13.85 per hour

Temp to perm contract, fully remote or hybrid in Manchester and London

Monday to Friday shifts scheduled

Start Date: 1st September (no holidays for the first 4 weeks)

Interview Dates: 15th to 18th July

We are currently recruiting for Customer Service Advisors who have a strong passion for helping people and delivering excellent customer service.

The client is a large, award-winning Housing Association that receives 3,500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities.

We're looking for someone who can demonstrate strong communication skills and has experience in prioritising and managing their own time.

To be successful, you'll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against high standards of customer satisfaction. If you are up for a challenge, then this role is for you!

Key Responsibilities

1. Be the first point of contact for the housing association customers.
2. Answer customer messages via multiple channels, such as telephone, email, and inhouse packages to enhance the customer service experience.
3. Provide accurate and appropriate information to customers.
4. Keep confidential records of customer interactions, transactions, comments, and complaints, using inhouse systems.
5. Comply with company policies and procedures.
6. Liaise with internal departments where needed.
7. Play an active role towards departmental KPIs and company objectives.

Skills

1. Clear communication skills, both written and verbal.
2. Excellent listening skills.
3. Remain resilient and focused while handling difficult conversations.
4. Ability to work in a fast-paced environment and under pressure.
5. Ability to communicate and engage with diverse customer needs.
6. Use positive and empathetic language to influence stakeholders.
7. Confidence to work individually and collaboratively.
8. Responsible for time management and adhering to schedules.
9. Computer literacy to navigate multiple software applications.
10. Problem-solving skills using initiative and common sense.
11. Target-driven to achieve KPIs and objectives.
12. Responsible for personal learning and development.

Benefits

1. Home working or hybrid contracts with a competitive salary and potential earnings bonus.
2. Family-friendly policies.
3. Remote working model.
4. Learning & Development opportunities.
5. Annual leave from 26 days, rising to 31 plus bank holidays.
6. Excellent pension scheme with up to 6% employer contribution.
7. Non-contributory life assurance.
8. Employee assistance programme.
9. Great Places to Work certified 2022.
10. Ranked 45th in UK Best Workplaces for Women.

If this sounds like the perfect role for you, please submit your CV.

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