Customer Service Advisor

IIRUC SERVICE SA; Manchester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A growing sportswear brand in Manchester is seeking an enthusiastic Customer Service Advisor to provide exceptional support. You will handle customer queries via email, live chat, and social media, ensuring high satisfaction levels. The ideal candidate has experience in customer service, excellent communication skills, and a passion for the brand. Join a vibrant team and be part of a fast-paced work environment.

Benefits

Free on-site parking

Access to the on-site gym

Staff discount on all products

Regular team socials & staff events

Free drinks and refreshments throughout the day

23 days annual leave + 8 bank holidays

Qualifications

• Experience in a customer service role, ideally in fashion or e-commerce.
• Excellent written and verbal communication skills.
• Strong attention to detail, especially spelling and grammar.

Responsibilities

• Be the friendly, professional first point of contact for customer enquiries.
• Respond to queries via email, social media, and live chat.
• Resolve customer complaints with empathy and efficiency.

Skills

Experience in a customer service role

Excellent written and verbal communication skills

Strong attention to detail

Organisational skills

Comfortable using Microsoft Office

Ability to multitask in a fast-paced environment

Confident in building rapport

Job description

Customer Service Advisor | Manchester City Centre | Sportswear Brand | £25,000 - £28,000 DOE + Benefits

Join a Fast-Paced Brand at the Heart of Sports Fashion

Are you passionate about delivering great service and ready to join a growing, ambitious sportswear brand? We're looking for an enthusiastic, proactive, and detail-focused Customer Service Advisor to join our team in the heart of Manchester.

You'll be the first point of contact for customers, providing exceptional support across email, live chat, and social media. This is your chance to be part of a vibrant team where your work makes a real impact - and where no two days are ever the same!

Customer Service Advisor Benefits

• Free on-site parking
• Access to the on-site gym
• Staff discount on all products
• Regular team socials & staff events
• Free drinks and refreshments throughout the day
• 23 days annual leave + 8 bank holidays
• Be part of a fast-growing brand with big plans for 2025
  
  

Customer Service Advisor Responsibilities

• Be the friendly, professional first point of contact for customer enquiries
• Respond to queries via email, social media, and live chat using the CRM platform
• Resolve customer complaints with empathy and efficiency
• Track and manage delivery updates in collaboration with courier partners
• Assist with returns and ensure internal teams are aligned on customer needs
• Handle customer chargebacks where required
• Maintain a high standard of communication and customer satisfaction across all channels
  
  

Working Hours

Monday to Friday - 9:00am to 5:00pm

What We're Looking For

• Experience in a customer service role - ideally in fashion or e-commerce
• Excellent written and verbal communication skills
• Strong attention to detail (especially spelling and grammar)
• Organised, reliable, and able to multitask in a fast-paced environment
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Confident building rapport and handling sensitive customer concerns
• Passion for great service and a genuine interest in our products
  
  

If you're motivated, customer-focused, and excited by the idea of growing with a brand that's making waves, we'd love to hear from you.

Apply now and take the next step in your customer service career!

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