Customer Service Advisor

Manpower; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company offers an exciting opportunity for a Customer Service Advisor in IT Support at Trafford Park. This role involves assisting customers with first-line IT issues, providing training for candidates without prior experience. Join a supportive team and help deliver exceptional service.

Qualifications

• Background in Customer Service beneficial; full training provided.
• Passion for delivering exceptional customer service is essential.
• Keen willingness to learn and adapt required.

Responsibilities

• Provide 1st line IT support to clients via phone, email, and chat.
• Log requests and assign them to relevant support teams.
• Keep customers updated with the progress of their requests.

Skills

Effective communication skills

Customer service orientation

Analytical skills

Ability to work under pressure

Job description

Customer Service Advisor - IT Support

Salary: £12.60 per hour (Living Wage Employer)

Location: Trafford Park, Stretford, Manchester M41 7HA

Hours: 35 hours per week, between Monday and Friday, 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based at Trafford Park.

As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

Respond to incoming requests via telephone, email, and web chat
Log all requests in the appropriate call logging software
Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targets

A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

Effective communication skills, both verbally and in writing
Genuine passion for delivering exceptional customer service
A keen willingness to learn and adapt
The ability to work both independently and in a team environment
Strong analytical skills
Ability to work under pressure

If you feel that you fit the above criteria, then apply today

Job Info

Job Title:

Customer Service Advisor

Company:

Manpower

Location:

Posted:

Closes:

Jul 27th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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