Customer Service Advisor

One to One personnel Limited; Maldon; On-site; GBP 26,000; Full time

Job summary

A growing client in Maldon is looking for an experienced Customer Service Advisor to handle customer orders and build strong relationships with the Business Development Team. Key responsibilities include processing orders, managing discrepancies, and developing knowledge to support team goals. Competitive salary of £26,000, along with company benefits such as pension contributions and 25 days holiday.

Benefits

Company contribution pension

Annual bonus scheme based on team objectives

On-site kitchen

Free parking

25 days holiday (+ Bank Holidays)

Summer and Christmas staff functions

Qualifications

• Good knowledge of Word, Outlook, Excel.
• Knowledge of ERP system is advantageous.
• Good verbal and written communication skills.

Responsibilities

• Process customer and distributor sales orders promptly in the ERP system.
• Communicate order discrepancies or delays to customers.
• Liaise with internal teams and customers to resolve queries on orders.

Skills

Excellent verbal and written communication skills

Attention to detail

Problem-solving

Multitasking and prioritizing workload

Tools

Word

Outlook

Excel

ERP system

Job description

Customer Service Advisor

Maldon | £26,000 | Mon-Fri 8:30am – 5pm

The Role

One to One Personnel are seeking an experienced Customer Service Advisor for our growing client based in Maldon. Help process Customer Orders for domestic and international Customers. Build strong relationships with the Business Development Team and key points of contact. All activities are to be conducted in line with company quality management systems and corporate strategy.

Key Tasks

To ensure sales orders from customers and distributors are handled promptly and entered onto the Company’s ERP system for prompt picking and dispatch purposes. Ensure customers are informed of any sales order discrepancies and delays in dispatching goods.

Main Responsibilities

• Process customer and distributor sales orders promptly in the ERP system for timely dispatch.
• Communicate order discrepancies or delays to customers.
• Liaise with internal teams and customers to resolve queries on orders, pricing, stock, delivery, and samples.
• Gather and act on customer feedback to improve service and maintain processes.
• Set up new contracts and pricing efficiently, track and document contract end dates for timely updates.
• Manage the Loan Kit Service, ensuring availability, accurate bookings, and proper documentation.
• Register and coordinate consignment requests with the Loan Kit Team.
• Troubleshoot unusual or technical issues as they arise.
• Continuously develop knowledge and skills to support team goals.

What you’ll need

• Excellent verbal and written communication skills
• Good working knowledge of Word, Outlook, Excel
• Knowledge of ERP system advantageous
• Excellent attention to detail
• Ability to problem solve
• Good at multitasking and prioritising workload
• Team player but also able to work on own initiative

What’s in it for you?

• Salary £26,000
• Monday to Friday working either 8am – 4:30pm or 8:30am – 5pm (1hour for lunch)
• Company contribution pension
• Annual bonus scheme, based on team objectives
• On-site kitchen
• Free parking
• 25 days holiday (+ Bank Holidays)
• Summer and Christmas staff functions