Customer Service Advisor

Pertemps; Maidstone; On-site; GBP 26,000; Full time

Job summary

A client company in Maidstone is seeking a committed Customer Service Advisor. This role involves handling customer orders, monitoring communications, and providing technical troubleshooting. The ideal candidate will have experience in customer service, possess strong communication skills, and be solution-oriented. This temporary to permanent position offers a salary of £26,000 per annum.

Qualifications

• Background in customer service and/or sales required.
• Skilled in complaint handling and issue resolution.
• Strong written and verbal communication abilities.

Responsibilities

• Handle customer orders and payments accurately.
• Make scheduled outbound calls to encourage repeat orders.
• Evaluate incoming calls and emails to determine the correct course of action.

Skills

Customer service experience

Complaint handling

Strong communication skills

Team player

Solution-oriented

Job description

We’re on the lookout for a committed Customer Service Advisor to join our client located in Maidstone.

Working Hours: Monday to Friday
Employment Type: Temporary to Permanent
Salary: £26,000 per annum
Location: Maidstone area

Main Duties:

• Handle customer orders and payments accurately via phone, email, and online channels
• Make scheduled outbound calls to encourage repeat orders
• Evaluate incoming calls and emails to determine the correct course of action—sales, support, or complaints
• Monitor and respond to daily emails and voicemails promptly
• Provide initial troubleshooting for technical queries, escalating to first-line support when necessary
• Organise reactive maintenance tasks based on customer type, liaising with the Technical Service Engineer and Senior Regional Technician

Ideal Candidate Profile:

• Background in customer service and/or sales
• Team player with a collaborative mindset, focused on meeting service targets
• Skilled in complaint handling and issue resolution
• Solution-oriented with a knack for identifying root causes and long-term fixes
• Strong written and verbal communication abilities
• Capable of managing workload and achieving personal objectives
• Driven, resilient, and passionate about delivering excellent service
• Open to change, with a flexible and positive approach
• Curious and hands-on, eager to grow and develop professionally